Customer service operations
Consistent support, without the extra headcount.
Take customer service off your plate with a team that follows your tone and policies, with agreed response times and clear reporting.
What we take care of
Customer service we run
-
Inbox & ticket handling
Questions, orders and returns answered consistently.
-
Agreed response times
Service levels written into your proposal.
-
Your policies, your tone
Support that sounds like your brand.
-
AI-assisted workflows
Faster answers to repetitive questions.
-
Service reporting
Response time and recurring issues tracked.
-
Escalation paths
Clear hand-offs for what needs you.
Your free review
What your free review looks at
Every service leads into the same free E-commerce Performance & Cost Review. These are the questions we start with for this service.
- How many support requests do you handle each week, and through which channels?
- What is your current first-response time?
- Who handles support today, and how much of their time does it take?
- Which questions come up again and again?
Physical returns handling and warehouse processes are defined separately.
Free performance & cost review
Already running
an online store?
Let ShopLaunch run it more efficiently, at a lower cost, while you focus on growing your business. Tell us about your store and we'll come back with your preliminary E-commerce Performance & Cost Review.
- Free and no-obligation
- Covers operations, technology and marketing execution
- Launching a new store? We'll help with that too